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Content Manager, Sales Content
Seattle, WA
Job Description
Would you like to join a team focused on producing action-oriented content for the Amazon Web Services (AWS) field? Do you have a passion for helping sellers serve their customers, a strong understanding of content management, and a desire to dive deep into AWS technologies? This position is for a Content Manager for the field enablement portal, which supports the AWS field (Sellers, Account Managers, Solutions Architects). As part of the Enablement, Training, and Communications organization, our team supports key Knowledge Management (KM) and Seller Journey initiatives, driving awareness and alignment of top-line priorities and supporting field onboarding.
You will work with stakeholders to ensure our field content is relevant, usable, fresh, and easy to find. As a result of your efforts, AWS sellers will get the knowledge they need to work effectively and efficiently throughout the sales cycle, so they can maximize face time with customers. It's a great opportunity to partner cross-functionally with like-minded individuals who are similarly obsessed with helping the field ensure customer success. You'll collaborate with Technical Content, Product Marketing Management, Go-to-Market Specialized Sales, Go-to-Field Enablement, Operations, and Training & Certification teams to support a wide range of programs. The breadth of content programs spans many areas: for example, Services & Solutions, Industries, Partners, Training & Enablement, and Sales Operations & Tools. What else makes this role exciting? You'll work closely with Content program managers, Platform product managers, Information Architects, and Content Strategists to drive initiatives for speed, quality, and scale. Our current focus is on content quality, governance, and self-service content creation.
Amazon culture provides rich learning opportunities. We use data to understand how well we are meeting our goals. We're not afraid to switch gears quickly as needed. We provide a safe environment to explore, experiment, and iterate in support of better customer experiences. Amazonians are curious and enjoy new technologies for authoring, publishing, search, collaboration, and automation.
The ideal candidate has excellent writing, editing, time management, and communication skills. You will bring a critical eye to insist on the highest standards for the sellers' information experience. Your background in cloud services enables you to interact effectively with subject matter experts and content consumers. As a strong collaborator, you have backbone and advocate on behalf of our customers, yet you are able to disagree and commit when needed. You show serious obsession for customers, and works backwards to understand their needs, and you deliver results in an ambiguous and rapidly changing environment. You're able to own content projects from start to finish, understanding trade-offs while mitigating risks and measuring impact.
Key Responsibilities
* Take a consultative approach during content intake, coaching content owners through the process: validating page objectives and audience, ensuring content readiness, rationalizing redundant site content, handling asset permissions and version control, building the pages following documented guidelines, and training experts to maintain their content.
* Contribute to the team's efforts to raise our content standards by focusing on content structure, metadata provision, term management, and authoring guidelines.
* Work with subject matter experts to address gaps in content coverage, asking great questions to advocate for sellers and customers.
* Apply topic-based writing, minimalist principles, and reuse strategies in preparation for XML authoring and a migration to a content management system (CMS).
* Support activities to evolve the platform: defining requirements, writing business rules, attending feature demos, doing user acceptance testing, verifying bug fixes, communicating changes, and managing stakeholders.
* Support program managers in developing new mechanisms for content quality: for example, freshness, findability, and feedback mechanisms.
* Collaborate on content analytics and Voice-of-the-Field mechanisms to develop customer insights and action plans for the content you manage.
* Recommend guidelines as needed in support of our different publishing mediums and channels, and to help us prepare for personalization.
Other preferred locations: Seattle, WA/ Dallas, TX/ Boston, MA/ Arlington, VA/ Denver, CO/ Atlanta, GA/ Jersey City, NJ/ Vancouver Canada
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
* 3+ years of experience as a technical writer, editor, or content manager
* 2+ years of experience using HTML for web content.
* 2+ years of experience working with technical, sales, or marketing content
* Intermediate to advanced experience using project and task management tools such as JIRA or Asana
* Intermediate to advanced experience using data analytics to measure content performance and identify actionable insights.
*
* Bachelor's degree in English, Technical Writing, or related field, or comparable job experience.
* High-level understanding of cloud computing, IT infrastructure, and different programming languages.
* Experience measuring SEO performance and optimizing content to increase organic traffic.
* Editorial and project management experience.
* Experience working successfully in teams and helping others in your team succeed.
* Exceptional writing, editing, organization, collaboration, and communication skills.
* Ability to thrive in a fast-paced, changing environment.
* A content-first, tools-agnostic mindset.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
The pay range for this position in Colorado is $73,900 - $129,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
You will work with stakeholders to ensure our field content is relevant, usable, fresh, and easy to find. As a result of your efforts, AWS sellers will get the knowledge they need to work effectively and efficiently throughout the sales cycle, so they can maximize face time with customers. It's a great opportunity to partner cross-functionally with like-minded individuals who are similarly obsessed with helping the field ensure customer success. You'll collaborate with Technical Content, Product Marketing Management, Go-to-Market Specialized Sales, Go-to-Field Enablement, Operations, and Training & Certification teams to support a wide range of programs. The breadth of content programs spans many areas: for example, Services & Solutions, Industries, Partners, Training & Enablement, and Sales Operations & Tools. What else makes this role exciting? You'll work closely with Content program managers, Platform product managers, Information Architects, and Content Strategists to drive initiatives for speed, quality, and scale. Our current focus is on content quality, governance, and self-service content creation.
Amazon culture provides rich learning opportunities. We use data to understand how well we are meeting our goals. We're not afraid to switch gears quickly as needed. We provide a safe environment to explore, experiment, and iterate in support of better customer experiences. Amazonians are curious and enjoy new technologies for authoring, publishing, search, collaboration, and automation.
The ideal candidate has excellent writing, editing, time management, and communication skills. You will bring a critical eye to insist on the highest standards for the sellers' information experience. Your background in cloud services enables you to interact effectively with subject matter experts and content consumers. As a strong collaborator, you have backbone and advocate on behalf of our customers, yet you are able to disagree and commit when needed. You show serious obsession for customers, and works backwards to understand their needs, and you deliver results in an ambiguous and rapidly changing environment. You're able to own content projects from start to finish, understanding trade-offs while mitigating risks and measuring impact.
Key Responsibilities
* Take a consultative approach during content intake, coaching content owners through the process: validating page objectives and audience, ensuring content readiness, rationalizing redundant site content, handling asset permissions and version control, building the pages following documented guidelines, and training experts to maintain their content.
* Contribute to the team's efforts to raise our content standards by focusing on content structure, metadata provision, term management, and authoring guidelines.
* Work with subject matter experts to address gaps in content coverage, asking great questions to advocate for sellers and customers.
* Apply topic-based writing, minimalist principles, and reuse strategies in preparation for XML authoring and a migration to a content management system (CMS).
* Support activities to evolve the platform: defining requirements, writing business rules, attending feature demos, doing user acceptance testing, verifying bug fixes, communicating changes, and managing stakeholders.
* Support program managers in developing new mechanisms for content quality: for example, freshness, findability, and feedback mechanisms.
* Collaborate on content analytics and Voice-of-the-Field mechanisms to develop customer insights and action plans for the content you manage.
* Recommend guidelines as needed in support of our different publishing mediums and channels, and to help us prepare for personalization.
Other preferred locations: Seattle, WA/ Dallas, TX/ Boston, MA/ Arlington, VA/ Denver, CO/ Atlanta, GA/ Jersey City, NJ/ Vancouver Canada
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
* 3+ years of experience as a technical writer, editor, or content manager
* 2+ years of experience using HTML for web content.
* 2+ years of experience working with technical, sales, or marketing content
* Intermediate to advanced experience using project and task management tools such as JIRA or Asana
* Intermediate to advanced experience using data analytics to measure content performance and identify actionable insights.
*
* Bachelor's degree in English, Technical Writing, or related field, or comparable job experience.
* High-level understanding of cloud computing, IT infrastructure, and different programming languages.
* Experience measuring SEO performance and optimizing content to increase organic traffic.
* Editorial and project management experience.
* Experience working successfully in teams and helping others in your team succeed.
* Exceptional writing, editing, organization, collaboration, and communication skills.
* Ability to thrive in a fast-paced, changing environment.
* A content-first, tools-agnostic mindset.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
The pay range for this position in Colorado is $73,900 - $129,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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