Access Point has an exciting opportunity for a Centralized Scheduling Supervisor to join our team.
If you're passionate about serving others and have a desire to make an impact, Access Point may be for you.
Come join our dynamic group of talented team members who all share the desire to create innovative products and solutions that fuel healthcare transformation. This is an exciting and fast-paced opportunity for smart, motivated, caring people to join a fast growing organization with plenty of opportunity to advance.
We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, see what opportunities we have for you.
Position Summary:
Scheduling Supervisor is to assist Access Point leadership team in overseeing daily operations in the Centralized Scheduling Department. Scheduling Supervisors is responsible for leading a team of call center schedulers who are interacting with patients telephonically on a day to day basis. Daily duties include training, monitoring, mentoring and assisting associates with call handling and trouble shooting. Handling escalated calls professionally and serving as a role model for the team. Provide assistance in developing training tools and resolving process issues to improve performance for our clients. Ensure team quality and productivity goals are achieved on a daily basis.
Essential Functions:
Knowledge/Skills/Abilities:
Benefits:
Competitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.
Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Education:
Experience: