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    Employment Notebook - Value of Strategic, World-Class Customer Service
by Anne MacKeigan and Tim Muma - Sep, 2015
With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Str...
 
  The Dirtiest Man On TV Dispels 5 Damaging Myths About Blue Collar Labor
by Kathy Caprino - May, 2016
Every once in a while, we come across someone – either in the media, on TV or YouTube, or right next door – who captivates our attention because of their passion and love for what they’re doing. They radiate excitement about the possibilities, enthusiasm for life and what they’re focused on and learning, and a deep commitment to helping others create more success (and fulfillment) doing work they love. Mike Rowe is one of t...
 
  Why Customer Experience Is Literally Everything
by Alexandra Levit - Mar, 2016
To business futurist Brian Solis, capturing an audience’s heart, mind, and spirit is mandatory. I had the pleasure of speaking with Brian Solis, principal analyst at the Altimeter Group, who has written a book that’s not really a book. X: Where Business Meets Design looks more like a sexy app than a business how-do, but it still does a great job explaining why customer experience, more than any other business priority, defi...
 
  8 Requirements of the 21st Century Customer
by Alexandra Levit - Feb, 2016
When choosing companies with which to do business, today’s customers look for a blend of traditional service traits and newer ones that have arisen with technology advances. We are now closer to 2020 than 2010. Whether you are a business owner or one employee out of thousands, and whether your job title is IT director or call center specialist, everyone today is in customer service. Here are eight mandates of modern custome...
 
  Are You Telephone Savvy? Part 1
by Carole Kanchier - Jan, 2016
Part 1 The telephone is the most common business tool and its proper use is essential for career advancement. Are you telephone savvy? When you make calls do you: 1. State your message briefly and clearly? 2. Leave your name, organization and phone number, repeating these twice, slowly and clearly? 3. Give the full name of the person for whom you're leaving the message? 4. State the date and time of the call? 5...
 
  We all have "customers." And customer service is a key part of your job.
by Beverly Jones - Jan, 2016
Because I spend long hours talking with clients on the phone, good quality, comfortable headsets are among my most valued tools. A few months ago I needed new ones, but I dreaded shopping because of past hassles, like being stuck with equipment that didn't work with our telephones. I searched on-line and elected to place a phone order with Headsets.com, whose website invited me to "Call our Headset Advisors." My call was pr...
 
  Building Business Within a Community
by Alexandra Levit - Nov, 2015
The seeds of community can be critical when it comes to choosing a location for a new brick-and-mortar business, and small-business owners are likely to rely on personal connections to develop and sustain a strong customer base. Local ownership and even word of mouth, however, only go so far. Physical businesses should continually remind the community of their existence and engage in community outreach to help ensure a pipe...
 
  5 Healthy Snacks to Take to Work
by Mary G. White - Sep, 2015
The food that you eat during the workday can have a significant impact on how you feel and how effectively you are able to perform. It’s definitely important to take a lunch break, and there are plenty of great ideas for healthy lunches you can take to work that can keep you from having to eat in restaurants too often. It’s also a good idea, though, to keep some healthy snacks on hand – either in your desk or in your office re...
 
  Author Correction
by Anita Bruzzese - Nov, 2010
ARTICLE AUTHOR CORRECTION: The article "Inspired Leadership - The Brain Science of Inspiration" posted on 11/19/2010 was incorrectly credited to Anita Bruzzese as the author. The article has been reposted on 11/22/2010 credited to its author, Dr. Maynard Brusman. The LocalJobNetwork extends sincere apologies to the authors involved. (View Article)
 
  Over-The-Top Customer Service!
by Julie Walraven - Mar, 2010
Last week I was in Baltimore at the Career Thought Leaders Conference. The food at the conference was great and the adventure continued with more restaurants to explore at night as well as during the extra day I planned in to explore Baltimore’s Inner Harbor with my friend, Linda, who came with me from Wausau. We had some great meals but the one at the Cheesecake Factory sticks in my mind. The story behind The Cheesecake Fa...
 
  Random Acts of QBQ!
by John G. Miller - Nov, 2008
A CiCi's Pizza guest speaks: Traveling through Ohio, we were, as usual with two little ones in tow, running late. Nothing seemed to be going right. We had promised our three-year-old that we would stop at CiCi's Pizza in Marion, Ohio, but heavy traffic and waiting for an accident to clear had put us hours behind schedule. It was 11PM when we arrived at the restaurant. The lights were off and they appeared closed. We were ti...
 
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