Job Summary:

In this position, you will be a part of a team offering community building events for the public to enjoy throughout the year, such as movie nights, festivals, cultural celebrations, and the City's 4th of July parade.

The role of the Recreation Lead is to provide outstanding customer service and operational support to recreation programs, facilities, and events within Parks and Community Services. Recreation Leads serve as the on-site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off-site program locations. Recreation Leads provide operational support including preparing spaces, leading, and monitoring activities, and performing clerical work, and training and leading staff. Recreation Leads may work without on-site supervision.

Recreation Lead may be assigned to:

• Programs, such as youth or adult sports.
• Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, or Heritage Hall.
• Events, such as festivals or special events taking place in Kirkland parks or City facilities.

• Lead, monitor, and oversee programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic and intermediate functions using program registration software such as enrolling participants, processing refunds, class transfers, and handling cash.

• Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook
• Excellent organizational and time management skills.

Minimum Qualifications:

• Education: No minimum education requirements.
• Experience: 1 year of customer service experience.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements:

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver's license and submit a driving abstract, depending on area of assignment
• Must be able to lift and carry 50 pounds and use stairs.

Physical Demands and Working Environment: Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.