CORPS: Everett

POSITION: Case Manager

STATUS: Non-exempt/ Full-time

COMPENSATION: $ 26.00 hr

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.

SCOPE OF POSITION:

The Case Manager provides trauma-informed, housing-focused case management and general and intensive social services for single adults, often with co-occurring disorders, who are experiencing homelessness, which includes all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP) and service-intensive case management intended to assist the individual towards self-sufficiency. The case management program engages clients using strength-based, client-centered methodologies to establish an alliance to assure that the client is respected, motivated, and supported to reach goals identified by the client and case manager. Key program goals include exits into permanent housing, increased household income, and connections to community resources.

The Case Manager provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Program Manager for Client Services. The Case Manager provides education and application assistance for persons seeking Social Security benefits or state assistance. For this reason, CMs are encouraged to obtain SOAR training within the first six months of employment. The Case Manager is also responsible for obtaining advanced training in areas relevant to populations served and to train other Case Managers using knowledge and skills received from training.

They must possess the knowledge to assess clients for their ability to complete ADL/IADLS as requirements for entry into any program The Salvation Army offers. Some knowledge and training in caring for clients with aging and disability issues are preferred. Special consideration is given to those with a CDP/CDPT certification and an understanding of mental health and wellness issues.

The heart and passion for The Salvation Army's mission is crucial. Knowledge and skill in trauma-informed care, harm reduction practices, motivational interviewing, and housing-first methodologies are required. Community organization, excellent communication skills (both written and verbal), customer service skills, and the ability to utilize databases and complex systems are preferred. Being bilingual or having lived experience is a plus.

DUTIES & RESPONSIBILITIES:

• Provide comprehensive case management that includes but is not limited to screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing, and other community resources; serving clients with varying degrees of vocational, social, cultural, and medical impairments hindering economic independence; provide crisis intervention to individuals in a goal-directed, task-centered, and time-limited manner; provide information regarding services and provide transportation as needed to people seeking assistance.
• Continually monitor and evaluate each client's progression through their case management plan and develop corrective action revisions to the program as needed.
• Assist clients with applications for Social Security or any State Assistance. SOAR training is encouraged within the first six months of employment.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Participates in training as assigned and coordinates in-house training for staff based on activity.
• Develops and maintains team effort by modeling appropriate behavior and utilizing opportunities to promote team building.
• Serves as mentor to fellow staff members, is available for consultation on client cases as needed, and reports pertinent information to the Program Manager. Provides support for complex issues. Work with other case managers to assist clients in reaching their issue plan goals.
• Participates in unit staff meetings and case management meetings and provides case summaries and client status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Along with the Program Manager and other CMs, co-facilitate monthly VTP and TLP house meetings.
• Along with the Program Manager, cover shifts if necessary.
• Assists with scheduling and performing periodic reviews of case files, case notes, and other pertinent information for quality assurance and compliance with funding contract requirements.
• Assists the Program Manager in tracking and assigning clients to case managers.
• Actively participates in spending down appropriate funds for programs; works with Program Manager and Business Manager to stay within budget limits and spending needs.
• Assists the Program Manager with the development of case management standards, guidelines, and paperwork to ensure high-quality case management for program participants
• Assist individuals in developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency.
• Successfully exits clients from the program using progressive engagement strategies.
• Try to maintain weekly contact with the caseload for the first 30 (thirty) days of program participation. Must meet at least monthly with individuals to monitor goals and case plans.
• Keep accurate and timely case management and staffing notes and organized and confidential records. Ability to input client case records in WellSky and HMIS or other required database systems with basic training. Ensures that case records, social services system (WellSky and HMIS), and required forms and reports are maintained in the prescribed format
• Complete the following training: The Salvation Army Driver Training, The Salvation Army's Protecting the Mission Training, The Salvation Army Pathway of Hope Training, HIPPA Compliance Training, Clarity (HMIS), and WellSky databases.
• Assists in developing and implementing training for all intake, assessment, case management, and direct care staff on LGBTQIA+ issues.
• Complete comprehensive, ongoing training to guide staff on identifying and addressing fundamental health issues affecting LGBT clients. Development of an extensive resource list for appropriate referrals for LGBT physical health and mental health concerns. Outreach to and development of relationships with other agencies and providers with expertise in LGBT health care.

EDUCATION & EXPERIENCE:

• Minimum: bachelor's degree in social work or human services preferred or at least two years of experience in social services, case management, residential programming, etc.
• Demonstrates experience in 3 or more of the following fields: Human services, Veteran's services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.
• Experience working with persons experiencing homelessness in shelter / residential programs is preferred.

REQUIRED SKILLS & ABILITIES:

• Broad and up-to-date knowledge of community-based resources (e.g., low-income/supportive housing, employment placement services, Social Security/medical benefits, access to medical, mental health & dental services, etc.) for both the civilian and Veteran populations. Ability to create and maintain strong relationships with community-based organizations that serve persons experiencing homelessness and organizations that serve the Veteran population.
• Ability to engage with diverse populations respectfully and culturally by demonstrating a commitment to the values of equity and inclusion and expressions of personal identity.
• Working knowledge of de-escalation techniques in conjunction with trauma-informed care practices. Also trained and skilled in motivational interviewing techniques for exploring readiness to change.
• Understanding and willingness to fully comply with mandatory reporting requirements and laws about vulnerable adults.
• Vigorous use of the English language in verbal and written communication (Spelling-90%, Grammar-85%).
• Team player
• Detail oriented
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Strong commitment to HIPAA practices around keeping client information confidential.
• Possesses a valid Washington State Driver's License and can pass The Salvation Army driver requirements.
• Complete the Bloodborne Pathogen training and possess current CPR/First Aid/Narcan/Naloxone certification or be able to obtain it within the first 90 days of employment.
• Knowledge of Homeless Management Information System (HMIS) and WellSky database preferred.

SOFTWARE-RELATED SKILLS:

• Microsoft Outlook, Word, and Excel are required
• Microsoft PowerPoint, helpful
• Working knowledge of integrated database applications such as HMIS and ability to use new software programs with basic training.
• Ability to use copier/scanner/fax required

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, and pull objects such as files and file cabinet drawers and reach overhead
• Ability to operate the telephone
• Ability to use a desktop or laptop computer
• Ability to lift to 45lbs
• Ability to access and produce information from a computer
• Ability to interpret and understand written instruction

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.