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Senior Program Delivery Manager, AMER MAC
Seattle, WA
Job Description
Role Purpose
Reporting daily to the AMER IFM Programs Lead, the SPDM for MAC provides program management, supplier management, and financial oversight for the team that manages headcount moves with varied size and complexity on behalf of the client organization. In addition to team and individual moves, the program supports daily ticket services and data management related to seat assignments. This candidate should possess strong cross-functional skills to drive completion of projects; including project evaluation, program design, leadership alignment, and implementation. The candidate will work to identify client/system deployment issues, develop strategies and communicate to site teams. This position requires a self-starter who has experience working in Soft Services, relocation project management, and managing 3rd party suppliers and budgets. They will work directly with our internal service delivery team, IFM team and clients.
Essential Duties & Responsibilities
Assume a lead role in the development and execution of strategy for a team and the business unit overall.
Demonstrate high energy for the business, ability to energize others, and the willingness to take calculated risks and make tough decisions.
Lead medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process.
Maintain client relationships and manage conflict resolution.
Provide appropriate level of on-site supervision to ensure account team's project performance criteria are being met (includes travel).
Performance management of all contracted vendors, consultants, etc.
Delivering projects and program management utilizing the firm's technology platform with a firm grasp of its capabilities and reports.
Delivering on Key KPIs and exceeding high client expectations.
Drive the "Trusted Advisory" culture throughout all levels of the team.
Manage vendor and project team performance to ensure compliance with contractual requirements, all regulating entities and client expectations.
Convey acceptable practices and policies to team.
Demonstrate solid knowledge of interconnection points with JLL service Lines (e.g. Integrated Facilities Management, Occupancy Planning, Transaction Management, Lease Administration) and expertise in how to leverage these service into additional opportunities to serve our client.
Train and develops JLL team members in the skills and understanding of firm procedures, methodology and practices expected for a successful program management
Make independent judgments related to operating procedures impacting assigned projects.
Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.) to Manager.
Manage internal and external relationships in support of program.
Provide consultation on complex medium to large scale projects that integrate into an organized program.
Other duties may be assigned.
Supervisory Responsibilities
Responsible for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.
Leads by example and demonstrates behaviors consistent with the company's values.
Qualifications
Bachelor's degree (BA/BS).
Minimum six years of related experience.
Prior supervisory experience.
(Project Management Professional) certifications preferred.
Ability to regularly communicate analyzed data to client and team to achieve strategic account project goals.
Highly organized with strong analytical skills.
Strong interpersonal skills with an ability to interact with executive level external and internal clients as well as external team members (architects, contractors, client's representatives, etc.).
A strong working knowledge of accounting and financial reporting, budgeting, scheduling and process as they relate to corporate real estate.
Ability to lead individuals across a national platform to deliver superior results in client service.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, SOP's, in client's distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Ability to forecast and prepare budgets. Conduct financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment.
Strong process skills, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships. Intermediate skills with Microsoft Office Suite including MS Project.
Travel as needed, sometimes with short notice, and may range from 0-4 nights per week depending on project needs and location
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Reporting daily to the AMER IFM Programs Lead, the SPDM for MAC provides program management, supplier management, and financial oversight for the team that manages headcount moves with varied size and complexity on behalf of the client organization. In addition to team and individual moves, the program supports daily ticket services and data management related to seat assignments. This candidate should possess strong cross-functional skills to drive completion of projects; including project evaluation, program design, leadership alignment, and implementation. The candidate will work to identify client/system deployment issues, develop strategies and communicate to site teams. This position requires a self-starter who has experience working in Soft Services, relocation project management, and managing 3rd party suppliers and budgets. They will work directly with our internal service delivery team, IFM team and clients.
Essential Duties & Responsibilities
Assume a lead role in the development and execution of strategy for a team and the business unit overall.
Demonstrate high energy for the business, ability to energize others, and the willingness to take calculated risks and make tough decisions.
Lead medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process.
Maintain client relationships and manage conflict resolution.
Provide appropriate level of on-site supervision to ensure account team's project performance criteria are being met (includes travel).
Performance management of all contracted vendors, consultants, etc.
Delivering projects and program management utilizing the firm's technology platform with a firm grasp of its capabilities and reports.
Delivering on Key KPIs and exceeding high client expectations.
Drive the "Trusted Advisory" culture throughout all levels of the team.
Manage vendor and project team performance to ensure compliance with contractual requirements, all regulating entities and client expectations.
Convey acceptable practices and policies to team.
Demonstrate solid knowledge of interconnection points with JLL service Lines (e.g. Integrated Facilities Management, Occupancy Planning, Transaction Management, Lease Administration) and expertise in how to leverage these service into additional opportunities to serve our client.
Train and develops JLL team members in the skills and understanding of firm procedures, methodology and practices expected for a successful program management
Make independent judgments related to operating procedures impacting assigned projects.
Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.) to Manager.
Manage internal and external relationships in support of program.
Provide consultation on complex medium to large scale projects that integrate into an organized program.
Other duties may be assigned.
Supervisory Responsibilities
Responsible for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.
Leads by example and demonstrates behaviors consistent with the company's values.
Qualifications
Bachelor's degree (BA/BS).
Minimum six years of related experience.
Prior supervisory experience.
(Project Management Professional) certifications preferred.
Ability to regularly communicate analyzed data to client and team to achieve strategic account project goals.
Highly organized with strong analytical skills.
Strong interpersonal skills with an ability to interact with executive level external and internal clients as well as external team members (architects, contractors, client's representatives, etc.).
A strong working knowledge of accounting and financial reporting, budgeting, scheduling and process as they relate to corporate real estate.
Ability to lead individuals across a national platform to deliver superior results in client service.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, SOP's, in client's distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Ability to forecast and prepare budgets. Conduct financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment.
Strong process skills, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships. Intermediate skills with Microsoft Office Suite including MS Project.
Travel as needed, sometimes with short notice, and may range from 0-4 nights per week depending on project needs and location
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
6+ years
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