Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an amazing Senior Developer, CRM Systems to fill this role, which is based in our Seattle or Miami offices. You'll be responsible for participating in design, code, and testing throughout software development life cycle to identify issues/defects. Analyzing the requirements, identifying the risks/dependencies, providing estimates, developing the code/processes, and adhering to best practices. Co-ordinating with team members for code review, deployments, support and administration. Additionally you will be responsible for Siebel and Salesforce application support and administration; resolving issues while managing day-to-day development & configuration using Siebel tools as well as integration activities for production support.

Here's a summary of what Holland America Line is looking for in its CRM Systems. Is this you?

Responsibilities

• Develop and maintain UI, backend and integration automations using Siebel, batch, control M, Informatica IICS, PLSQL, Siebel EIM and other relevant tools and technologies
• Customize/build Salesforce using custom objects, flows, Apex classes, validations, formulas among other things while adhering to Salesforce best practices.
• Participate in design, code, and testing throughout software life cycle to identify issues/defects
• Collaborates internally within team and across teams to identify and fix technical issues or drive design or implementation of new features.
• Continuously improve development processes and methodologies, leveraging Kanban and Scrum methodologies
• Follow Agile software development methodology and team architecture standards.
• Create design and technical documentation
• Ensure Best Practices are followed
• Ensure Security, Risk, and Compliance standards are followed

Requirements

• Bachelor's Degree -Computer Science, Mathematics, or related
• Minimum 5 years of software engineering with experience in design, development, and testing of Salesforce and Siebel
• Minimum 2 years' experience with a relational database, preferably Oracle
• Minimum 2 years' experience with Siebel 8.1 or higher
• Proficiency in Siebel Tools, eScripts, SQL, PLSQL, Siebel EIM, Windows batch scripting, Linux shell scripting
• Customize/build Salesforce using custom objects, flows, Apex classes, validations, formulas among other things while adhering to Salesforce best practices
• Siebel 20.x experience and Oracle Cloud OCI experience a plus
• Knowledge of travel industry business model and experience a plus
• Excellent collaboration skills and the ability to work with diverse organizations and teams
• Strong analytical, problem solving, and organization skills
• Strong oral and written communication skills
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position can be 100% fully remote, US Only (please note that Holland America Line is not setup to hire anyone in the following states: AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV, WY).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $97,800.00 to $132,00.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
  

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact

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