Symetra is seeking a Unit Manager to join the Life & Retirement Contact Center team!

About the role

In this role, you are the second level Manager of two within the Unit Manager job Family. You are responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals. You'll work with department Manager and/or Assistant Director/Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable. Typically supervises one or more operational units and/or functions.

What you will do

• Providing employees with coaching, feedback and developmental opportunities and building effective teams, including:
• Setting clear expectations and holding employees accountable for performance
• Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements
• Conducting and ensuring the completion of performance reviews
• Providing coaching, direction, and leadership support to team members in order to achieve employee, business and customer results
• Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes
• Accountable for managing daily team and employee needs to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• Manages essential support functions and special projects as needed.
• Assisting in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our

Compensation

Salary Range: $62,300 - $103,800 plus eligibility for annual bonus program

Your experience and skills

• Bachelor's degree and/or equivalent combination of education and experience
• 5 year of related experience and/or training
• 2+ years of management experience with 15+ direct reports
• Strong communication and interpersonalskills
• Must be able to communicate across multiple levels of leadership
• General understanding of larger organization and operational unit impact to the larger organization
• Proven ability to manage multiple small to large impact projects in a cross-functional setting
• Proven ability to lead and manage change (process and/or technology) across the operational unit
• Department specific operations leadership experience, including an in-depth understanding of metrics, workforce planning, quality assurance, and department related technology and terminology
• General knowledge of products serviced by the department
• Annuity andInsurance industry experience a plus

We empower inclusion

At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

For more information about our careers visit

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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