• Serve as the face of the office and point of contact for office hospitality
• Facilitate a warm and informative experience for visitors and staff as they work in the office
• Answer reception phones with professionalism and confidentiality
• Monitor entry to the office by properly registering incoming visitors and communicating with building management any changes to access privileges
• Manage permanent and guest badge permissions ensuring up to date access privileges
• Collaborate with building management to align on building-wide tenant communications and emergency response

• Maintain overall appearance, safety, and security of the office
  • Monitor housekeeping for both individual and common spaces
  • Check all conference rooms, communal areas, offices and workstations throughout the day to ensure that all work areas are clean and supplies are fully stocked
  • Check all printers to make sure they are clean and organized; dispose of any client confidential material that has not been picked up from the previous day
  • Coordinate recycling/shredding effort
• Coordinate office maintenance and repairs
  • Oversee the basic functions of the printers, faxes and copy machines by ordering and replacing paper and toner; call for repairs when necessary
  • Maintain schedule for cleaning and maintenance of carpets, glass, furniture, office plants, and other areas
  • Maintain contact with building services (janitorial, HVAC, electrical and miscellaneous repair)
• Coordinate mail/package delivery
  • Pick-up and sort mail into staff mail folders
  • Manage Fed-Ex supplies and relationship
  • Maintain postage meter and order supplies when necessary
• Oversee office supplies
  • Ensure appropriate supplies are ordered and supply areas are stocked and organized
• Coordinate kitchen / central gathering space needs
  • Maintain office kitchen, including replenishing all kitchen supplies, ordering food/drinks, etc
  • Take weekly inventory of supplies and order as necessary
  • Responsible for overall cleanliness and organization of office kitchens. Ensure proper maintenance of kitchen equipment and disposal of trash

• Support planning and execution of office events
  • Assist with affiliation events, including annual holiday party, offsite meetings, leadership hosted dinners, cohort events, community service projects and events, office celebrations, etc.
• Manage catering needs
  • Manage food orders from outside caterers
  • Work with meeting organizers to develop menus for office lunches and internal meetings, receive and set-up meals in conference rooms, clean up after meals and events
  • Assist internal staff in planning meals or breaks for case team meetings, training programs and in-house recruiting functions
  • Manage catering budgets; forward all bills from caterers to accounts payable for processing; highlight potential savings/overspend
  • Research catering companies/restaurants for quality of food, prompt delivery, cost, variety, etc
  • Provide outstanding service. Seek feedback from staff on food quality
• Coordinate conference room reservations
  • Coordinate with meeting organizers and to ensure all meeting needs are met, including catering, furniture arrangement and other set-up needs

• Serve as the face of the office and point of contact for office hospitality
• Facilitate a warm and informative experience for visitors and staff as they work in the office
• Answer reception phones with professionalism and confidentiality
• Monitor entry to the office by properly registering incoming visitors and communicating with building management any changes to access privileges
• Manage permanent and guest badge permissions ensuring up to date access privileges
• Collaborate with building management to align on building-wide tenant communications and emergency response

• Maintain overall appearance, safety, and security of the office
  • Monitor housekeeping for both individual and common spaces
  • Check all conference rooms, communal areas, offices and workstations throughout the day to ensure that all work areas are clean and supplies are fully stocked
  • Check all printers to make sure they are clean and organized; dispose of any client confidential material that has not been picked up from the previous day
  • Coordinate recycling/shredding effort
• Coordinate office maintenance and repairs
  • Oversee the basic functions of the printers, faxes and copy machines by ordering and replacing paper and toner; call for repairs when necessary
  • Maintain schedule for cleaning and maintenance of carpets, glass, furniture, office plants, and other areas
  • Maintain contact with building services (janitorial, HVAC, electrical and miscellaneous repair)
• Coordinate mail/package delivery
  • Pick-up and sort mail into staff mail folders
  • Manage Fed-Ex supplies and relationship
  • Maintain postage meter and order supplies when necessary
• Oversee office supplies
  • Ensure appropriate supplies are ordered and supply areas are stocked and organized
• Coordinate kitchen / central gathering space needs
  • Maintain office kitchen, including replenishing all kitchen supplies, ordering food/drinks, etc
  • Take weekly inventory of supplies and order as necessary
  • Responsible for overall cleanliness and organization of office kitchens. Ensure proper maintenance of kitchen equipment and disposal of trash

• Support planning and execution of office events
  • Assist with affiliation events, including annual holiday party, offsite meetings, leadership hosted dinners, cohort events, community service projects and events, office celebrations, etc.
• Manage catering needs
  • Manage food orders from outside caterers
  • Work with meeting organizers to develop menus for office lunches and internal meetings, receive and set-up meals in conference rooms, clean up after meals and events
  • Assist internal staff in planning meals or breaks for case team meetings, training programs and in-house recruiting functions
  • Manage catering budgets; forward all bills from caterers to accounts payable for processing; highlight potential savings/overspend
  • Research catering companies/restaurants for quality of food, prompt delivery, cost, variety, etc
  • Provide outstanding service. Seek feedback from staff on food quality
• Coordinate conference room reservations
  • Coordinate with meeting organizers and to ensure all meeting needs are met, including catering, furniture arrangement and other set-up needs

• 1-2 years in an office, hospitality, or customer services environment
• Ability to spend significant time walking and standing
• Ability to lift and deliver large packages
• Ability to work within a budget
• Flexibility to work overtime
• Computer literacy required with strong knowledge of Outlook, Microsoft Word, Excel, PowerPoint

There are a few key things we look for - do you have what it takes to step into these shoes?

• High customer service orientation - highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency
• Excellent organizational and time management skills; ability to meet deadlines
• Excellent oral and written communication skills
• Ability to successfully manage competing priorities, keeping constant sight of the overall objectives
• High degree of flexibility in a demanding, fast-paced, and frequently changing environment
• Sweats the small stuff - strong attention to detail and accuracy, particularly when under pressure
• Organized - excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Relationship-oriented - extremely people focused with a certain 'joie de vivre' and the ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST)
• Good judgment - highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
• Trustworthy -- discreet (you will be privy to confidential information)
• Team player - proactively seeks opportunities to help others, will go above and beyond to get the job done